Getting hold of Nikkit takes one email and no forms. This page covers where to write, what to put in the message, how long an answer usually takes, and the handful of requests about smart home technology that we are not able to help with.
Contact
Reaching the people behind Nikkit: the address, the turnaround, and the line between what we can and cannot help with.
Getting hold of Nikkit takes one email and no forms. This page covers where to write, what to put in the message, how long an answer usually takes, and the handful of requests about smart home technology that we are not able to help with.
That is the only address we use. There is no form, no chat widget and no support portal.
Two or three working days is normal. If a week passes with nothing, assume the message went astray and send it again rather than assuming we ignored you.
Same address, with partnership in the subject so it surfaces. The editorial policy spells out our line on paid links, and reading it first tends to answer the question you were going to ask.
Found a mistake? Name the page and the exact wording, and tell us what the truth is. Blunt is fine. How we log and mark a fix is written up in the editorial policy.
We answer specific questions much faster than general ones, so it is worth a minute of extra typing.
Some requests we simply cannot take. Chasing a company on your behalf, fixing an account we never issued, or ruling on a situation only you can see all fall outside what a publisher does. Nikkit covers smart home technology in general, and the legal notice marks the boundary.